The global retail giant Walmart has long been at the forefront of technological innovation. Embracing generative AI, Walmart is reshaping the shopping experience for its customers in various ways.
Voice Shopping for Convenience:
Recognizing the repetitive nature of grocery shopping, Walmart introduces Voice Order, enabling customers to effortlessly reorder common items through voice commands.
This innovative service allows seamless integration with mobile devices and home smart speakers, simplifying replenishment.
Text to Shop Convenience:
Complementing Voice Order, Walmart offers Text to Shop, a feature empowering customers to interact via text to search for products, manage their cart and arrange delivery or pickup. Powered by conversational AI, this service enhances accessibility and convenience for shoppers.
AI Shopping Assistant:
Walmart’s new online AI shopping assistant aims to personalize the shopping journey by recommending products tailored to individual needs and occasions. Whether planning a themed party or seeking seasonal costumes, this tool streamlines the search process, effortlessly delivering tailored suggestions.
Empowering In-Store Associates:
Walmart extends the benefits of generative AI to its associates with Ask Sam, a voice assistant designed to aid employees in various tasks, including product location, pricing inquiries, and schedule management. This initiative enhances operational efficiency and empowers staff to deliver superior service.
Elevating Customer Service:
Leveraging generative AI, Walmart enhances its customer service capabilities by deploying intelligent chatbots capable of understanding and responding to inquiries in a human-like manner. This advancement reduces customer contacts significantly, offering timely assistance across multiple regions.
Transforming Supplier Negotiations:
In a groundbreaking move, Walmart utilizes generative AI chatbots to automate supplier negotiations, yielding impressive results.
With a high success rate in closing deals and securing favorable terms, this approach drives cost savings. It enhances the vendor experience, showcasing the potential of automated negotiations in procurement processes.